“Regretfully our experience was not a good one, despite our expectations being high, looking at the photos of the property.”
The outside photo on your website is out of date, where the white painted exterior is now very weathered. Internally the kitchen is very 'tired', and the cleanliness of the fittings/crockery leaves a lot to be desired, in particularly in this period of Covid-19 pandemic. Whilst the internal furnishing is comfortable, the bed linen has not been replaced since the original photos, and one bed had some particularly bad staining on the mattress. Finally, the heating system is unsatisfactory in that there is no control for visitors - the on/off times seemed to be controlled in the adjoining house, even though we asked if they could be changed, we didn't notice any change. Also, the radiator in the bedroom we used never worked, we were told it was the end of the line so it takes a long time to warm up, but it never heated up all week.
- Mrs Cross, October 2020
Thank you for your feedback, I can assure you that we take all comments seriously. We are disappointed that you did not have the experience you had hoped for during your stay. The outside of the property has weathered and it will be painted as soon as the weather allows. Cleanliness is something we pride ourselves in and so were surprised by your comments. Had you informed the owners, who live next door, any issues would have been dealt with as necessary. The mattress is being replaced. If there were any issues with heating, once again the owners are next door and would have been happy to adjust temperatures and times as you felt comfortable and even provide extra heating if necessary. We do hope you will holiday with us again in the future.
Sykes owner relations