Property Ratings
As part of our commitment to maintaining high standards and
exceeding expectations, we have introduced Customer and Sykes
ratings. These ratings enable us to continuously improve the
customer journey for you and others on behalf of the property
owner(s).
Customer Ratings (star)
Customer ratings are calculated as an average of all published
reviews (unpublished reviews are currently excluded) provided by
guests. They are then converted to a score out of five. Once the
property has received three published reviews, ratings will be
displayed on the property's page.
Sykes Ratings (tick)
Sykes' expert Property Consultants handpick, approve, and
assign tick ratings to the property during the initial onboarding
stage. While tick ratings vary, they are all based on the same,
fundamental standard.
Customer and Sykes ratings are indicated at the top of each
cottage description and in the search results.
1 tick / star - Simple, practical, no frills.
2 ticks / stars - Well presented and well run.
3 ticks / stars - Good level of quality and
comfort.
4 ticks / stars - Excellent standard throughout.
5 ticks / stars - Exceptional standard with a
degree of luxury.