“It's the little things which are so easy to fix that let this lovely cottage down and spoil a holiday.”
I note that many of these points have been mentioned in previous reviews spanning several years but have not been rectified by the owners. It is for this reason that I would give this cottage a 1 star rating. Many of the points would not be as annoying during a mid-summer stay at the cottage where most meals are eaten out. However, during a cold November stay, walking into a cold cottage, heating turned off, and no complimentary welcome pack (provided at every other cottage I've stayed at) was an indicator to all the other little niggles to come. Heating makes a real knocking noise when it is first warming up, washing machine did not work, kettle leaked when pouring, light outside front door did not work, only oven glove was with the multifuel stove, kitchen ill-equipped. There are no kitchen scales or measures, the chopping board, sieve and at least one pan need replacing as do various utensils. There was also a shortage of hand towels. This is the first time I've been let down by a Sykes cottage and have given a negative review. I would like to think that the owner considers immediate rectification of the problems, or that Sykes reviews the cottage's listing.
As a final note, whilst it is less than a mile into Amlwch, I would not recommend walking in as road users drive far too fast for such a narrow road which has no footpath or verge for the first 1/4 mile.
All in all, very disappointed.
Thank you for your feedback, the owner has provided a response, this can be found below--
1. Heating has been fully serviced in August 2019. However we acknowledge
that the cottage may not have been warm on arrival as the heating can not
be left on for weeks at a time. This has been discussed with Sykes Cottages
and a note will now be added at booking for winter guests.
2. We never leave a welcome pack as such but tea and coffee are always
available for new guests. Soap, toilet tissues, washing up liquid,
dishwasher tablets, kitchen roll, etcetera are included.
3. The washing machine is fully functional.
4. A new kettle was purchased and put in the property in July 2019. I
suggest that it may have been overfilled.
5. There was a new oven glove left on top of the microwave.
6. Hand towels are provided by the cleaning company. 6(number) at every
turnaround.
Please note that feedback from the last 3 guests (in October) has been 100%.
Sykes owner relations